Last Updated: 29/01/25

These Terms of Service ("Terms") govern your use of the website https://www.a1carsworcester.co.uk (the "Site") and any services provided by A1 Cars Worcester (referred to as "we," "our," or "us"). By accessing or using our Site or booking our services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our Site or services.

A1 Cars Worcester provides taxi, transport, courier, and related services to customers. These Terms apply to all bookings made through our website, mobile app, or other methods of communication. By using our services, you acknowledge and accept these Terms.

Booking: You can book our services online via the website, mobile app, or by phone. By submitting a booking request, you agree to provide accurate and complete information, including your name, contact details, and payment information. We reserve the right to refuse a booking if any information provided is inaccurate or incomplete.

Payment: Payments for services are due at the time of booking or upon completion of the ride. We accept payments via credit/debit cards and other methods specified on the booking platform. By providing payment details, you authorize us to charge the applicable amount for the services rendered.

Cancellation: Cancellations must be made in accordance with our cancellation policy (see Section 5 below). Failure to cancel within the specified time may result in a cancellation fee.

Service Area: We provide services primarily within Worcester and surrounding areas. Please note that we may not be able to service certain locations outside of our designated coverage area.

Vehicle Types: The type of vehicle provided will depend on the availability and the nature of the booking (e.g., standard taxi, executive, etc.).

Accurate Information: You agree to provide accurate, complete, and up-to-date information when booking services. We are not responsible for delays or errors due to incorrect or incomplete details provided by you.

Conduct: You are expected to behave in a respectful manner while using our services. Any inappropriate behavior, including but not limited to abusive language, excessive intoxication, or illegal activity, may result in the immediate termination of the ride, and you may be liable for any additional costs.

Property: Passengers are responsible for their belongings during the journey. We are not liable for any lost or damaged property during the trip. If you leave an item in one of our vehicles, please contact us as soon as possible, and we will do our best to return it to you.

Cancellation Policy: If you wish to cancel a booking, you must do so in accordance with our cancellation policy. Cancellations made within [Insert time frame, e.g., 1 hour] prior to the scheduled pickup time may incur a cancellation fee.

Refunds: In the event of a service disruption or error on our part, we may offer a refund or credit at our discretion. Refunds are not guaranteed and are evaluated on a case-by-case basis.

Service Interruptions: We make every effort to ensure our services run smoothly. However, we are not liable for any delays, interruptions, or service disruptions caused by unforeseen circumstances, including but not limited to traffic conditions, weather events, accidents, or mechanical failures.

Personal Injury or Property Damage: While we strive to provide safe transportation, we are not liable for any injuries, accidents, or damage to personal property that occur during the use of our services, unless caused by our negligence or breach of duty.

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy to understand how we collect, use, and protect your data. By using our services, you consent to the collection and processing of your personal information as described in the Privacy Policy.

Ownership: The content, design, and layout of this Site, including logos, images, text, and trademarks, are the property of A1 Cars Worcester and are protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content from this website without our prior written consent.

License: We grant you a limited, non-exclusive, and non-transferable license to access and use the Site for personal and non-commercial purposes, subject to compliance with these Terms.

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page, and the updated Terms will be effective as of the date of posting. We encourage you to review these Terms periodically.

These Terms are governed by the laws of [Insert jurisdiction, e.g., England and Wales]. Any disputes arising from or relating to these Terms shall be resolved through negotiation, and if necessary, through the courts in [Insert location].

If you have any questions or concerns about these Terms, please contact us using the following details:

A1 Cars Worcester

Phone: 01905 24800

Address: 173b Bath Road, Worcester. WR5 3AQ